Legal
Terms of service
The basis on which we quote, clean and invoice. Plain language, no small print theatre.
1. Scope of these terms
These terms cover post-construction cleaning: dust and debris removal, window and track cleaning, floor cleaning and polishing, paint and adhesive residue removal, kitchen and bathroom deep cleaning, and the final detail pass before handover. They apply to every quote we issue and every job we carry out unless we agree something different in writing.
2. Quotes and prices
- Quotes are free and given in euros.
- A quote is based on the area, property type, contamination, access and programme we assessed. It is valid for 30 days from the date on it.
- We do not publish a fixed price per square metre. Two sites of the same size are rarely the same job.
- If the site is not as described, or the scope changes, we stop and confirm the difference in writing before doing the extra work.
3. Booking, access and site conditions
- You confirm the date, the scope and a named contact who can give access.
- We need running water, power, reasonable lighting and safe access to the areas being cleaned. If a lift is the only access, it must be available for our use.
- Other trades should have finished in the areas we are cleaning. If they return to a signed-off area, a touch-up visit may be chargeable.
- Areas should be clear of rubble, pallets, tools and personal possessions before we start.
4. What we do not do
- We do not carry out construction, making good, snagging or repairs.
- We do not remove asbestos, biological or hazardous material, or work at height on external facades.
- We do not certify building work, sign off building regulations, or guarantee that a property passes any inspection or valuation.
5. Cancellation and changes
Tell us as early as you can if a date moves. If we have already travelled or booked a crew, we may charge the cost we have committed to, and we will show you that cost rather than apply a flat fee. Changes requested inside 48 hours of the start may need to be rescheduled to the next available slot.
6. Payment
Payment terms are stated on the quote and the invoice. We do not take card details through this website, and we will never ask for them by email. Work is invoiced in euros; any bank charges are shown on the invoice.
7. Our responsibility
We work with reasonable care and skill, and we follow the method statement agreed before the job. If something is not right, tell us within 7 days of the clean with photographs if you can. We will return and put it right. If it cannot be put right, we will refund the part of the price that relates to the affected area.
We are not responsible for faults in the building or its finishes, for damage caused by products that were already on the surface, or for delays caused by access, other trades or events outside our control.
8. Complaints
Send complaints to support@fastactionholding.net with the site address and the date of the clean. We acknowledge within two working days and aim to resolve within ten. If we cannot agree, we will set out the options in writing.
9. Your rights
Nothing in these terms limits rights you have under mandatory consumer protection law. If you are a business customer, these terms are the whole agreement between us for the work described in the quote.
10. Company details
FAST ACTION SERVICES HOLDING LIMITED, company number 13813913. Contact: support@fastactionholding.net · 01252 496 1834.
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